Thank you for visiting the Lumicycle website. Below you will find answers to some of the most frequent concerns of our customers:
What are Lumicycle’s Terms and Conditions?
Please take a moment to read our terms and conditions before placing an order.
How does Lumicycle offer complete satisfaction?You are important to us.
As the UK’s leading manufacturer of High Power Cycle Lights we want you to value our products and enjoy being one of our customers. If you are happy, we hope you will tell your friends and cycle buddies about us, see Refer a Friend. If you are not completely satisified with our service, please emailcustomerservice@lumicycle.co.uk or call us on 0870 757 2229.
What do should I do if my order does not arrive? If your order does not arrive or if there are items missing from it, please notify us so we can arrange immediate dispatch of the missing goods. (Please be sure to check carefully inside all the packaging)
Will Lumicycle pass on my personal details to any third parties? All data held by us is for the sole use of Lumicycle UK Ltd and will not be passed to any third parties. We are fully registered with the Data Protection Agency as required by the Data Protection Act.
How do I contact Lumicycle? We prefer that you use e-mail to contact us as we can deal with your enquiry more effectively. We aim to reply to all e-mails within 1 working day. Other methods include:
Telephone: |
+44 (0) 870 7572229 |
Email : |
customerservice@lumicycle.co.uk |
Post : |
LUMICYCLE (UK) Ltd
Unit K3 Granville Works
46 R.L.Stevenson Avenue
BOURNEMOUTH BH4 8EG |
Opening Times: |
Monday to Friday 0900 – 1700 GMT Closed bank holidays |
|
Company Number: |
3789803 |
VAT Registration Number: |
744 922 811 |