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Lumicycle - the best bike lights on the market.

Tel: 0370 757 2229

FAQs

Thank you for visiting the Lumicycle website. Below you will find answers to some of the most frequent concerns of our customers:

What are Lumicycle's Terms and Conditions?

Please take a moment to read our terms and conditions before placing an order.

How does Lumicycle offer complete satisfaction?

You are important to us. As the UK's leading manufacturer of High Power Cycle Lights we want you to value our products and enjoy being one of our customers. If you are happy, we hope you will tell your friends and cycle buddies about us. If you are not completely satisified with our service, please email us. We will do all we can to remedy the problem.

What is Lumicycle's returns policy?

All orders come with a 14 day no-quibble money back guarantee. If you have ordered via the website, simply fill out our Returns Form. and return the goods to Lumicycle within 14 days of the date you received them and we will refund your purchase price. If you have ordered by telephone, please notify us of your wish to do so within 14 days and return the goods to us, in order to receive your refund. Any loss or damage to any returned goods is entirely at risk to the customer. Lumicycle recommend using an insured and registered service to return goods to us.

What is Lumicycle's Global Warranty?

All Lumicycle products are covered by a 1 year (from date of purchase) global warranty on faulty parts and workmanship. If you do encounter a problem with your Lumicycle product within these periods, please return it to us and we will replace or repair it as necessary.

What is Lumicycle's Ongoing Service Commitment?

We don't believe in abandoning our customers after the warranty period. If you have a problem with your Lumicycle product between the end of the warranty and up to 5 years after purchase, please contact us and we will do all we can to ensure that your Lumicycle light system continues to give you great performance.

When will my order be dispatched?

In order to maintain the highest possible quality, Lumicycle lighting systems are assembled in-house. For this reason, our order turn around times can vary. To keep you informed, we post anticipated despatch times alongside products on the website. Once you have placed your order, you will also receive an email confirmation informing you of the expected delivery time.

What happens if an item is out of stock?

In the unlikely event that the products you require are out of stock, the estimated despatch date will be given on the website. We value your custom and aim to keep you informed at all stages in the ordering process.

What happens if the goods are damaged upon delivery?

Lumicycle products are carefully packaged using specialised materials. In the unlikely event that your goods do not arrive in perfect condition, please contact us immediately by email or call us on 0370 757 2229.

What do should I do if my order does not arrive?

If your order does not arrive or if there are items missing from it, please notify us so we can arrange immediate dispatch of the missing goods. (Please be sure to check carefully inside all the packaging).

Will Lumicycle pass on my personal details to any third parties?

All data held by us is for the sole use of Lumicycle UK and will not be passed to any third parties. We are fully registered with the Data Protection Agency as required by the Data Protection Act.

How do I contact Lumicycle?

We prefer that you use e-mail to contact us as we can deal with your enquiry more effectively. We aim to reply to all e-mails within 1 working day. Other methods include:

Telephone:

+44 (0) 370 757 2229

Email :

customerservice@lumicycle.co.uk

Post :

LUMICYCLE
8 Barnes Wallis Road
Segensworth East
Fareham, Hants PO15 5TU

Opening Times:

Monday to Friday 1000 - 1700 GMT excluding bank holidays

Company Number:

08710397

VAT Registration Number:

175460791

Lumicycle (UK) is owned and operated by Lumic Solutions whose registered office is at 8 Barnes Wallis Road, Segensworth East, Fareham PO15 5TU, United Kingdom ("the Company"). Our company registration number is 08710397. Our VAT number is 175460791.